Refund & Cancellation Policy

We want you to enjoy your Mevayu ritual. If something goes wrong, we’ll do our best to make it right. This policy explains how cancellations, returns, and refunds work.

1. Order Cancellation

Before Dispatch

You may cancel your order at no charge before it is dispatched from our warehouse. To cancel:

• Email us at mevayu45@gmail.com with your order number
• Include "Order Cancellation" in the subject line

Once your cancellation is confirmed by our team, a full refund will be initiated to your original payment method within 3 business days.

After Dispatch

Orders that have already been dispatched cannot be cancelled. If you no longer want the order after dispatch, please refuse delivery when the courier arrives — we will process a refund upon receiving the returned package (subject to our returns rules below).

2. Returns

Because our products are food items, they are generally non-returnable for hygiene and safety reasons. We accept returns only in the following exceptional cases:

• Damaged in transit: If the outer box or individual sachets are physically damaged when you receive them
• Incorrect item shipped: If you receive a different product than what you ordered
• Missing items: If your order arrives with fewer sachets than listed on the pack
• Quality issues: If the product shows signs of spoilage, contamination, or does not match the description

How to Report an Issue

To report any of the above:

1. Contact us within 48 hours of delivery
2. Email mevayu45@gmail.com with:
   • Your order number
   • A description of the issue
   • Clear photographs of the product and outer packaging
3. We will respond within 2 business days with next steps

3. Refund Process

• Once a refund is approved, it will be initiated to your original payment method within 3 business days of approval
• Refunds typically reflect in your account within 7 to 14 business days, depending on your bank or payment provider
• For cash-on-delivery orders, refunds will be credited to a bank account (via NEFT or UPI) you provide to us
• You will receive an email confirmation once the refund is initiated

4. Non-Refundable Cases

Refunds will not be granted for:

• Products that have been opened or partially consumed — unless there is a genuine quality complaint supported by photographic evidence
• Complaints raised more than 48 hours after delivery
• Change of mind or dislike of taste after the product has been dispatched
• Damage caused by improper storage, handling, or use after delivery
• Failed delivery due to incorrect address, non-availability at the delivery location, or refusal to accept without valid reason

5. Order Modification

We are unable to modify orders (change of product, quantity, or address) after they have been dispatched. Please review your cart carefully before checkout and ensure your delivery address and phone number are correct.

6. Replacement

In cases of damage in transit or incorrect items shipped, we may offer a replacement at no additional cost, in place of a refund, at our discretion. Replacements are subject to product availability.

7. Contact for Refunds and Cancellations

Mevayu Customer Support
Email: mevayu45@gmail.com
Response time: 2 business days

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. The policy in effect at the time you place your order will apply to that order.