Privacy Policy
Last updated: 13 August 2026
1. Introduction
Mevayu ("we", "us", or "our") operates the website mevayu.in and sells ritual nutrition products across India. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or purchase our products.
By using our website, you consent to the collection and use of your information in accordance with this policy. This policy is drafted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian data protection law.
2. Information We Collect
Personal Information You Provide
- Name, email address, phone number, and delivery address at checkout
- Payment information (processed by our payment gateway partner; we do not store card or UPI details on our servers)
- Any information you submit through our contact form, order notes, or by email
Information Collected Automatically
- IP address, browser type, device information, and pages viewed
- Cookies used to remember cart contents and improve your browsing experience
- Aggregate analytics data via Google Analytics or similar services
3. How We Use Your Information
- To process and deliver your orders
- To send transactional emails (order confirmation, shipping updates, delivery notifications)
- To respond to your inquiries or customer support requests
- To improve our website, products, and services
- To send marketing communications, only with your explicit consent, which you may withdraw at any time
- To comply with legal obligations
4. How We Share Your Information
We share your information only with trusted third parties who need it to provide our services:
- Payment Processors: Razorpay or similar Indian payment gateways to process your payments securely
- Delivery Partners: Courier services (such as Delhivery, Blue Dart, DTDC, India Post) to ship your orders
- Analytics Providers: Google Analytics to understand website usage in aggregate
- Legal Authorities: When required by Indian law, court order, or valid governmental request
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
5. Data Security
We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or misuse. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under applicable Indian law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time
- Withdraw previously given consent for data processing
To exercise any of these rights, contact us at mevayu45@gmail.com. We will respond within a reasonable timeframe.
7. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your cart contents across sessions, and analyse site usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
8. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
9. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
10. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes your acceptance of the revised policy.
12. Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and rules made thereunder, for any grievance or complaint regarding your personal information, please contact:
Grievance Officer
Mevayu Wellness Pvt. Ltd.
A1-A/405, Siddhivinayak Ginger, Pimple Saudagar, Pune, Maharashtra 411027, India
Email: mevayu45@gmail.com
We will acknowledge grievances within 24 hours and resolve them within one month.